Advanced Support
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For help with IRS e-Services Account including initial sign up, assigning delegated users and problems logging in.
Troubleshoot program issues including recommended fixes.
Learn how to operate the program like a pro using video tutorials and the THS User Manual.
Phone Support Available 9-6 Mon-Fri EST
404-910-3605 or support@AuditDetective.com
2/10/2020 – Intelli-Order is now a standard feature in Executive.
FAQ
Most frequent support questions and answers
- Download and run this file: https://taxhelpsoftware.com//Downloads/ServerSetup.zip
If you get an error stating unable to install THS Printer run the manual install at the following link:
If you get an error stating unable to install THS Printer run the manual install at the following link:
Currently, all the Tax Help Software products access Tax Transcripts through the IRS E-Services Portal. For the network version non e-Service users can access the program. When setting the the program password select the checkbox for non e-Service users.
This indicates that there is an ID Theft Indicator on the account. When an ID Theft Indicator exists there is no way to download the transcripts electronically. You can call the IRS ID Theft Protection Unit and request them via fax under POA, 8821, or have the client call directly. The number is: 800-908-4490 test