Advanced Support

Are You On The Correct Page?

For help with IRS e-Services Account including initial sign up, assigning delegated users and problems logging in.

Troubleshoot program issues including recommended fixes.

Learn how to operate the program like a pro using video tutorials and the THS User Manual.

Phone Support Available 9-6 Mon-Fri EST

404-910-3605 or support@AuditDetective.com

2/10/2020 – Intelli-Order is now a standard feature in Executive.

FAQ

Most frequent support questions and answers

If you get an error stating unable to install THS Printer run the manual install at the following link:

THS PDF PRINTER INSTALLATION

If you get an error stating unable to install THS Printer run the manual install at the following link:

THS PDF PRINTER INSTALLATION

Currently, all the Tax Help Software products access Tax Transcripts through the IRS E-Services Portal. For the network version non e-Service users can access the program. When setting the the program password select the checkbox for non e-Service users. 

This indicates that there is an ID Theft Indicator on the account. When an ID Theft Indicator exists there is no way to download the transcripts electronically. You can call the IRS ID Theft Protection Unit and request them via fax under POA, 8821, or have the client call directly. The number is: 800-908-4490